As a business owner, it's always on my mind. In fact, it's spoken of so much by all businesses that it becomes a buzzword and people tend to zone out when they hear it. That's because customer service is something you communicate by actions rather than words. We are not perfect, by any means. However, that IS what we strive for. And when we fall short, we do our best to make it right.
We want customers to tell us what they wish we could do better. We don't correct errors begrudgingly or treat concerns as if the customer is overreacting. This is because we want them to call us back and tell others about their positive experience. If you have suggestions, please let us know. We are always looking for ways to address problems and make your experience more pleasant.
From using shoe covers while inside your home, to replacing furniture that we've moved, to wiping sills and protecting valuables, to listening to our clients and seeing them as a friends and not simply as a source of income, our customer service is top notch. But don't take my word for it. Let us show you with our actions.